visiting restrictions in care homes

It must be terrible for those who have parents in a home.
I used to visit a 98 year old lady as part of my job, and feel awful that I haven't seen her.

She wouldn't remember me, but each time I visited, we became friends again.

I'm sure something could be done so that family could visit.

I haven’t seen my 95 yr old Mum since the 13th March . Have had video calls with her but she’s very deaf and its so difficult to have a conversation with her . The staff on the whole are very good but they don’t look after her hearing aids very well or check that they are on properly/ switched on or if batteries need replacing. I know they’re very busy but you just come off the video call very frustrated and upset . But after 7 months of this i think we’ve all had enough. Whats the difference between me going in in full ppe to see her and staff who go home every night to family and friends who may pass the virus onto them?? Its absolutely heartbreaking

I am allowed to visit my mum. She is brought into the foyer and I have to don apron and gloves after washing my hands. She had her 100th birthday that way.