I went into M&S in our town centre on Friday. First time since March. Big mistake. I asked member of staff on entrance if food hall downstairs was busy. She said she didn’t know. I asked if they were queuing, and she said no.
So I popped in for four items, second mistake. Busy but manageable inside, but when I came to pay there were long queues stretching along the shopping aisles, and v little distancing after the first couple of marked spaces. Shoppers were trying to squeeze through the queue to reach stuff.
I was the only one in the shop in a mask, so I think customers and staff alike were at risk.
I rang the store to voice my concern the next day and call was diverted to customer services in.............South Africa
.
Lesson learnt, I won’t be going again.
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