Morning
A rather horrific and harrowing week at Homerton, long story shortened;
1) Only 1 nurse in NICU with 5 babies, Henry’s breathing tube disconnected twice, second time DiL had to run out of NICU to fetch a nurse as Henry’s heart rate and oxygen levels dropped very rapidly,
2) 3 separate incidences with lack of stoma care, one resulting in my daughter watching waste pour out over an uncovered Henry for 45 minutes as nurse panicked
I travelled to Homerton on both Sunday and Monday to raise my concerns.
Logged it all first with PALs and they arranged for parents, and myself and the other GM to meet with a professor and Matron yesterday.
Luckily I did my research first around policy/protocol/processes in a NICU and Homerton and clinical processes and then fully explained calmly and with clarity.
Result is several apologies, no attempt to excuse or deflect, full clinical update, several pages of notes taken by Matron, and authorisation for me to phone up anytime, day or night, and speak with any member of staff.
Mummies feeling far more comfortable now to 1) ask questions, 2) that any breaches of protocol will both be reviewed and immediately addressed.
Good news is, despite everything, Henry is now a whopping 3lbs and is stable more than unstable.
There are concerns around his eyes and brain bleeds, but almost everything else is now improved.
Very gruelling two days for us all, but well worth it for both our own Henry and every other baby on their wards.
Onwards and upwards
🙏🩵