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Just a big thumbs up for my surgery and the NHS

(30 Posts)
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BlueBelle Mon 23-Feb-26 11:21:26

We all have a moan about the NHS but I wanted to share a good story for a change.
I’ve been feeling increasingly unwell during the week with a lot of severe upper back pain feeling really wobbly and tearful and weak, totally unlike me as I usually plod on through pain. I was really thinking there was more wrong than a bad back

So this morning I used our email system at 8 am to outlined my problem
I filled in and sent the email off just after at 8
At 845. I had a phone call to ask if I could get to the surgery for 915. I accepted, I was seen dead on 915 by a paramedic who gave me a thorough examination included all my Obs taken. He could see straight away the swelling of a torn muscle in my upper back and put my mind at rest that it was the pain that was causing me to feel so unwell in myself . I came away with information to carry on taking paracetamol and ibuprofen gel and use ice I was home by 9:30
My surgery is a large surgery with thousands of patients and I can’t tell you how impressed I was at the speed of how quickly and thoroughly I was seen
The email system cuts out the awful ‘hanging on the phone for an hour’ business.
I know not all surgeries are using the system yet but it really does work better and releases the phone for those who can’t email in

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BlueBelle Wed 25-Feb-26 04:30:00

Why would you wait seven years though applytree I d have been going through the manager or Pals or changed surgery or gone to the newspapers in desperation after seven months not years
Thanks for all the good wishes folks I know the pain will be there a while as they are bxxxers to heal but I really wanted to give the email system a boost especially if you have the choice of surgery or heard yours was changing to that system or if you were looking for a new surgery , do go for one that is on that system It works

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LemonJam Wed 25-Feb-26 12:31:15

Great to hear about your GP practice speedy response and positive outcome. Also to celebrate positive news about the NHS. Hope you feel better soon 💐

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crazyH Wed 25-Feb-26 13:05:19

Hope you feel better soon flowers

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MaggsMcG Thu 26-Feb-26 13:40:57

M y surgery is good too most of the time. I had a half an hour telephone call with a GP about my Hospital Discharge letter which was worrying me.

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