Amazon Shipping

Could it be an item someone is sending direct to you? A Christmas gift, perhaps?

ETA I should say that Amazon recently sent me an email and a photo of a delivery that I could make head nor tail of. I squinted and peered at the photo but it made no sense. Then - lightbulb moment - I realised it was my son’s front door and it was a present I’d ordered well in advance!

It could be anything. That's the problem. The photo shows a brown envelope and a white door, which could be anywhere. Why they can't say who the seller is on these things is beyond me. 'My Seller' is no help at all.

Amazon do take complaints very seriously. However I know it's a really time consuming thing. Could you phone? They don't advertise a number but I found one once by Googling.
I usually find Amazon deliveries much better than other delivery companies.

Thanks, Aveline and SueDonim. The trouble is, this isn't an Amazon item, and I don't know who sent it. I assume I've bought it, but I have several parcels in the pipeline, as it's Christmas, and I can't work out which this on might be.

If it's gone to a neighbour and has my address on it, they might bring it round, but usually the intended recipient goes to get undelivered parcels. I can't complain to the seller, as I don't know who it is. It's very annoying.

Amazon do a lot of deliveries for other companies.

Agree Amazon do do a lot of deliveries for other companies, however I'd be wary that the phone call may be a scam. Rather than phoning the number that called you, I would contact the companies you have ordered from and expecting deliveries from directly re tracking any parcels

If there is a message from a Seller on Amazon marketplace you should see it by logging into your Amazon account, Your Orders.
I have not been contacted by a Seller by telephone. I wouldn’t trust it.

petra

Amazon do a lot of deliveries for other companies.

I didn't realise that, thanks.

They must work very long hours, we heard the letterbox go a bit earlier and thought it must be a neighbour posting a Christmas card but no, it was an Amazon delivery (one I ordered). 6.45pm on a Sunday.

I have no outstanding orders on Amazon, including Marketplace. The parcel must be from someone else who has subcontracted delivery to Amazon Shipping. This is my problem- I have no way of knowing what it is or where it has gone.

Well John Lewis used Amazon for a delivery to us. I do hope you get this sorted.

Amazon shipping delivered an order from hotel Chocolat. It was annoying that with shipping you can't get it delivered to one of their lockers like you can with an Amazon order so I had to stay in as I didn't want chocolate just left at the door particularly when id spent £100 on it.

Allira, Amazon can deliver up to 9pm.

Update. A neighbour has brought the parcel round, as it had my address on it, and he was passing. This may easily not have happened, of course, as he lives a couple of streets away, I don't know him and he is under no obligation to come round with a parcel.

Before this happened, I went online to report the issue to Amazon Shipping, and got a reply from a bot that incensed me. The bot could see that the parcel had, indeed, been delivered, so advised me to contact the seller (the identity of whom, as I had pointed out, was a mystery) and/or check in my house in case someone else had taken it in (!!), then go round the neighbours to see if anyone had it.

So I pay £5 in postage to get a parcel delivered randomly to someone else, and it is up to me to knock on doors to see if it can be located? Err, no. The arrogance of it!

The trouble is, when we order something we usually have no control over who delivers it, so it's difficult to have any comeback on the ones who do it badly.

Anyway, for now, all's well that ends well. The parcel contained crackers, if anyone's interested .

Glad you've got it. Crackers some how seems to sum it up.

Cheese or Christmas?

I’m glad the mystery is solved!

I would never, ever click on a link in an email claiming to be from Amazon.
Go direct to Amazon, or the seller, through the ‘contact us’ in the App.

Allira, Amazon can deliver up to 9pm.

Later than that round here 🤷

Glad you got your parcel anyway.

petal53

I would never, ever click on a link in an email claiming to be from Amazon.
Go direct to Amazon, or the seller, through the ‘contact us’ in the App.

I did go through Amazon. The email had my name and address and linked to my Amazon account. There was even a map showing my street. I don't use the app, as Amazon doesn't like Apple, so I tend to use the website. When I communicated with the bot it was from the 'contact us' button, and it was clear that the parcel was intended to go to my address.

They were Christmas crackers, SueDonim - I hope they are worth the hassle .

I know the delivery people have an awful job - particularly at this time of year - but it's the system that's to blame. Why can't they identify the seller, for a start? If I'd picked up the call in the first place I'm sure it could have been sorted - the driver was presumably lost - but who answers their phone/watch on the loo?

You say you have the tracking number, so Amazon should be able to identify the parcel from that. It takes a while to find a phone number to them, but by googling Amazon and the relevant country abbreviation, you should be able to get through to their dispatchers.

And even if it is a scam, they cannot do much with your name, just don't give them credit card or bank details!

Amazon do seem to deliver for other companies, as we ordered a Ledger Holidays brochure directly from them and it was delivered by Amazon

Thank you, but as I said, the matter is solved . I would ever give my bank details based on an unsolicited email, but this wasn't - it was linked to my Amazon account, with name address and even a map of my street.

All's well that ends well though.