Octopus energy.

This must be a mistake, Usedtobeblonde

Can you get a family member round to look at your meters asap? We were contacted a few years ago by our energy provider because our electricity bill had suddenly gone sky-high. They sent someone to look at the meter and he thought it was faulty and when he took it out to change it, the dial was still going round. We came to a settlement (but still think they saw us off).

Do you have a smart meter?
They can be incomprehensible but it could give an indication without having to go out to the meter boxes.

shall request an urgent review on Monday and ask for smart meters to be fitted
Apologies. Good idea.

Stay warm. This must be a mistake. I'm with EDF and often challenge them. So far so good. However, Octopus is surely completely wrong. Can your DGD have a look ?

They respond to emails 7 days a week utbb [email protected]
Mark it urgent and good luck.

This is obviously a mistake, don't panic and please keep yourself warm. We are with Octopus and have always found their customer service very responsive.

Thank you all so much for responding.
My GD is home now and has read the meters for me.
Electricity pretty accurate but gas way over so she has submitted the reading online and I will arrange on Monday for smart meters to be fitted ASAP.
At least I shall know where I am up to.
At 87 I really don’t need this.
Thanks again for your kindness and reassurance.

Sorry to say this but don't pin your hopes on a smart meter. Ours had to be removed and and old style meter fitted as the electrician could either connect our heating or connect the smart meter but not both. It was December! We chose the heating.

Actually we do have smart meters, fitted a few years ago while with another supplier however as soon as you change they are obsolete.
Such a waste of time and resources but I think that is the way of the world now.

I am with Octopus, have a smart meter, pay a fixed rate of £106 each month for both and live in a 3 bedroom house. I think you will find Customer service to be very helpful.

Something is very wrong and I am sure they will sort it out asap. Mention your age and the fact you can't read the meters but you have had family help.

Try not to worry but I realise that is difficult.

Could a wrong reading have been given / inputted when you moved to Octopus? Not necessarily by you - possibly by either the old or the new company?

I’ve had a couple of issues with Octopus, but both sorted out, with the minimum fuss and in my favour, which is why I’ve stayed with them again.

I’m sure there’s an error and hope it’s soon resolved for you UTBB

* you don’t need to see your smart meter with Octopus if you download their App.

Sorry me again!

Just a thought - Have
you checked that Octopus have actually taken payments on 1/8, 1/9, 1/10 and 1/11?

Yes thank you Georgesgran
They didn’t take out on 2/8 but I knew that however they took September and October.
This month’s should go out on Monday.
I hope to sort it all on Monday.
As a side note when I told my GD I also told her Sky had upped my monthly payment from £90 to £112.
This is for phone, broadband and tv.
She rang them and got it reduced to £87, one result there.

Please have a look at EE or better still if you have a shop close by pop in. I had part with Sky, part with EE last year and like you was paying a fortune.

2 days ago I switched everything to EE, saving money in the process and they will pay any money I owe Sky because that contract has not run out.

All I will have to pay is £30 for a new router because the present one belongs to Sky.

I changed from British Gas to Octopus, British Gas messed up the figures and left a hole of over £1,000. Octopus got it all sorted.

Take photos of all meter readings!
They have just resolved a switch for me.

It took about 10 days though.
It was a mess.

Octopus said it was my previous supplier who messed up... it wasn't.

And might you still have some credit
still wth edf. Sometimes that doesn't get transferred.

Charleygirl5

Please have a look at EE or better still if you have a shop close by pop in. I had part with Sky, part with EE last year and like you was paying a fortune.

2 days ago I switched everything to EE, saving money in the process and they will pay any money I owe Sky because that contract has not run out.

All I will have to pay is £30 for a new router because the present one belongs to Sky.

I wasn’t aware EE or Sky had become energy providers?

By the way. I didn't need a smart meter.
Don't have one if you don't want one.

Usedtobeblonde - do you have both day and night tariffs?

I read online of Octopus putting the first reading the wrong way round.

?

loopyloo

And might you still have some credit
still wth edf. Sometimes that doesn't get transferred.

So have you had a closing statement from EDF?

Has the data controller agreed the change-over figures?

That was my problem. They decided to use a reading from last June (I think June) for some inexplicable reason!

My old company (100 Green) proposed my (actual) reading to Octopus and the Data Controller and they all 3 accepted it.
So I got a closing statement and refund from 100Green.