Yes, I agree, being nice usually wins rude people over. I had a particularly grumpy delivery man who regularly dumped parcels on the doorstep, rang the bell, and ran, head down to his van without looking back. Each time I'd call out 'thank you, have a good day'. He now rings the bell, waits for me to answer, makes a cheerful comment about the weather and actually picks my parcel up after taking its photo and hands it to me!
To Complain or Not To Complain?
don't have a problem with under 16's having free bus travel,BUT

