I moved to the Nationwide after Barclays closed.
I have a debit card with them and earlier this year I noticed an odd payment on my weekly mini statement I have posted onto my mobile phone. On contacting the fraud department I queried this payment which was to a sports company I had never heard of. They agreed I had been hacked stopped my card, reimbursed me and 5 days later issued me with a new one.
DH suggested I only used it to take money from my account and use our credit card for other purchases. The NW said to start my new card I had to use it in a shop to initialise it, which I did just the once.
On checking my mini statement yesterday I saw two odd payments which I knew I hadn’t made. So back again to the fraud department who said the payments were to a US company which I had never heard of. The money was reimbursed to me by NW. I asked how anyone could have got my details when I had only used the card once in a shop and the rest in NW. I’m not sure I understood their answer but they have assured me my new card will not be linked to my old card as has happened here.
If you have weekly/monthly statements can I encourage you to check them regularly. Finally I was advised these scammers start with small amounts so that it is easy for you to miss the fraudulent payment.
Bonnie Blue the MSM should stop all reporting.
Daughter not allowed to know new baby’s name until she visits him


