Can someone help me (in words if one syllable)

Perhaps you could invite the family round to watch your TV for any programmes they particularly want to see? Nice gesture to welcome them too.

Decline - apart from all the other good advice, if lots of people are using your wifi your own speeds could be negatively affected and remember that once you've given your password your neighbour has it for good, so next time that person's family wants to use your wifi they can do it without even informing you.

Cp43
For your own sake I hope your not so ignorant with regard to Internet security.

I wouldn’t give them your password - they will have access to all the sites you use. You don’t know them well enough to be sure they will not misuse access. Say you are willing to sign them in for short periods, but no more.

Well done BlueBelle- pop the letter in a nice christmas card- you could also take them flowers or a pot plant to show no hard feelings to stay good with the new neighbours- thats up to you but please dont let them change your mind.(Also with the festive entertainment& new vid games out etc the downloading could have way exceeded your allowance & then faced with huge bill) - the neighbours said they'd pay extra to you but what if it was more than they had? What then? You would be liable to pay bill as well as the security risks.

They don't need to use your WiFi they can buy a dongle providing data. My daughter did this when she moved because she needed access to the web for work but her WiFi wasn't in.

I take it the very few who are condoning this are the mumsnet folk?The younger ones who dont think twice about security and ask for a password as soon as they enter a building? 🤔😆

Yes Newdawn thats exactly the ones i mentioned.Tell them to ask at phone shops or Currys or ao.maybe or even argos.These dongles are sold in most places now.Amazon as well probably, they have everything.

Cp43- NO ONE is 'obliged' to let others share their wifi connection/passwords.Its not about being a good or bad neighbour- its a security risk- Not only as in whatever next doors may be downloading but most folk do internet banking/tax forms/dvla/government accounts/DWP etc- all online- if anyone hacked into her accounts on anything consequences could be dire.Who knows who may visit them at christmas & new year and they might all end up using the internet and have the password.Her neighbours may be decent people, but how about everyone who enters their home? Theres no way of knowing- so best to say no.I cant see the OP's internet provider agreeing to this.🤔

Also we were faced with same problem when we moved recently- ours ended up only a few days but if it had been longer one of our options would have been to purchase a 'dongle' which can provide internet.Tell them to look into that now before christmas they can purchase them most places where they do 'tech'.Theyre not too costly, depends how much you need.(i learned all this from nessessity and from 2 sons so their kids will probably know this if theyre older& gaming etc.

Yes their mobiles can be used as hotspots (they can connect to wifi on it) my 2 sons used to connect to mine in pre-covid days if we stayed in hotel overnight while visiting family for example as they have iphones which seem to do everything on wifi and i had a different one but i had our main family account.They used to watch stuff &play games on their phones tablets etc all from my phones hotspot.

Cp43, perhaps, you haven't actually read the whole thread and the reasons why it would be foolish to do to give access to WIFI?

It's nothing to do with cost, but all to do with protecting BB's online security.

I think you are obliged to let them do this and start off being good neighbours. You can show her your current bill and if the next one is higher if the children have downloaded films or anything like that and the charges are increased she could just pay the difference.

I would suggest they buy dongles which are sticks containing allowances of WiFi as far as I know

No. Absolutely not !!!

I’m not very technical but could they not pay to use a BT Wifi hotspot instead of piggybacking on yours?

Also the idea of getting the internet company to pay for enhanced 4G access whilst waiting to get wifi connected that someone suggested here is a good one.

They can use their mobile phone’s hotspot. I don’t have WiFi at all and use my phone to access the internet, download films, YouTube and everything else someone with a router can do.

Smile on face, bright and breezy: say "No", explain (e.g."I've checked my contract and I can't do it"), then explain alternatives (as mentioned in thread above). Big security risk and what guarantee have you got that they'll ever get their Wi-Fi sorted out if they're using yours? Then, when you inevitably ask when they are getting theirs, you will feel guilty again. Be content to take them a shepherd's pie around the day they move.

Whenever I find it impossible to say “No”, I respond with just “I don’t think so”. It avoids needing to explain myself, and leaves the other person with really no room to move

If you trust that they are not going to hack into your computer then yes. It will do you no harm and always better to help people. Your service provider will not know and would not really care as it is not a permanent arrangement.

I’d say no. Because how do you know they won’t use your Wi-Fi
Forever! They shouldn’t have asked you

I'd just say sorry no. It's their problem (we all have to sort our problems out).

I did this for my neighbour without any hesitation or second thought! This technical word is full of increased risks but I cannot concern myself with that aspect, being a decent human being, doing what feels right and keeping good friends happy are far more important to me!

Well done BB - that seems the right solution.

Don't say anything other than you are sorry, you cannot afford to let them use your WIFI.

You do realise that you are the one who will be in trouble with the police if they download child porn over your Internet connection, don't you?

You are under no obligation to explain why you cannot help them, just say, sorry, no can do.

Would you let them use your landline all the time?