Waitrose have let me down cancelling my delivery

After a sharp letter to the head of the JLP at their head office in Victoria Street during the first lockdown, setting out how much we had spent with them in the previous twelve months, and mentioning that I had been a customer since 1958 (school uniform from Peter Jones), their service has been impeccable.

It probably helps that we live within a couple of miles of one of their distribution centres.

I also hope you managed to get some shopping Avalon. Like others have said I would complain to Head Office. They should know how their individual supermarkets are treating their customers. That behaviour is definitely not good for you, to cancel at such short notice or PR for their Brand.

I had excellent delivery service from Waitrose during lockdown. I’m now back to shopping in store, but I’m afraid Waitrose prices are now far too expensive. I buy a few things from there, but am now shopping at Tesco, the products are not as good but much cheaper. I do feel guilty as the Waitrose delivery staff were great but I’m having to tighten my purse strings.