Not long ago my internet stopped after a power cut. I did all the things you are supposed to do, including standing nearly upside down trying to read the password which is a peculiar mix of upper case, lower case letters and numbers. Nope. Nothing worked. In high dudgeon I phoned BT and got a lovely girl from Waterford who talked me through it all. She checked the line was fine. Finally she asked if I had switched it off instead of on. Reader, I didn't even know there was a button to switch it on, and yes, I had inadvertently switched it off while fumbling and muttering dark thoughts. I was embarrassed, she was kind. Which in a way made it worse!
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I ask this because I was reminded of my embarrassment only the other day ( thanks for that!)
The story goes ( This is about 20+ years ago ) I bought a small TV for 1 of my children's bedroom. I bought it, carried it through the shopping centre ( there wasn't all this hone delivery that there is now ) got it home, faffed about with it, faffed some more, it wouldn't work, tried again, nope!
I boxed it back up, drove like a mad woman back to the shopping centre, very cross, walked in the shop, plonked the box on the counter and said IT DOESNT WORK !!!!
The man plugged it in, pressed a botton and DA DAA it burst to life, he then looked at me and asked "Have you read the instructions?"
I umm'd and arr'd then as my face turned crimson, i admitted i hadnt ( hahaha ooooops )
Who looked a fool ! 
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