Advice please

Better move fast! Try a phone call to the people who sold it to you, to say that you want the canopy removed and if they don't take it off SOON before your 30 days is up, you will be contacting your TRADING STANDARDS OFFICE. Mention the other complaints about it while you are on the phone and ask them to WRITE TO YOU with a date when they are coming to fix everything and confirmation that you told them about the faults. Write down your account of what has happened so far - every message, contact, visit, with dates and if you have them the names of who you spoke to or who came to put on the canopy. You can wave that and their letter at the Trading Standards people if they don't do as they promise and pronto.

I paid for it on 16th August !

Contact Citizens' Advice, Annie, They should have a number in the phone book or on line and have all necessary information on consumer rights and protection. Good luck with that.

No idea of the make of the canopy. No paper work with it. Didn’t see them fit it, they took it away from the house, no label with makers name.

They charge £80 to come here to take it off.

The sale of goods act has been replaced (2015) by the Consumer Rights Act.

Annie, have you tried manual online? I found instructions for my late Dad's washing machine there. They have hundreds of thousands of instruction manuals. It's free to use.

Sorry, forgot to say this is from the “Which?” website.

This might help:

Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.

This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period.

If it has faults Anniebach I think you should be covered under the sale of goods act.