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Just pop in for a moment

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MiniMoon Fri 13-Jul-18 15:00:04

Me too sodapop. I was night sister in charge of a care home or many years. We would never have presumed to ring a random number on a card. If I needed to contact relatives, I always consulted the care plan in the front if which were all the contact details for relatives.
Felice, this is unacceptable. I would complain to the home manager, not the unit manager as it would appear that this person does not follow correct procedures.

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sodapop Fri 13-Jul-18 14:29:51

I agree after 9 years the staff should be aware of your mother's circumstances. It is not their place to comment on family relationships. I would be having strong words with the management.
I speak as someone who managed a residential care home for many years, I would be appalled if this happened on my watch.

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felice Fri 13-Jul-18 13:50:42

Thank you, my Mother lives in Scotland and I live in Belguim, have done for more than 20 years so not a recent move.
All the family details are recorded in her care package, and just to take a number off a card and phone is is awful.
DS2 will be asking a few questions this evening.

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Melanieeastanglia Fri 13-Jul-18 13:47:05

Yes, I agree with you - your mother deserves better service. There should be a definite system at the home for confidentially recording next-of-kin's contact details.

I think you should raise this with the home.

Also, it is not the place of the staff to imply that you ought to visit more if you live in Scotland and your mother is in another country.

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felice Fri 13-Jul-18 13:24:19

I was not sure where to put this so here goes.
My 99 year old Mother is in a care home in the UK, it appears she has an infection and may not last the weekend. This is the 4th one this year so we shall see.
I got the message via one of my Sons as the care home told him they do not have my contact details. Tottally wrong as they called me just two months ago to ask me to arrange for a Funeral Directors details.
The woman I spoke to asked me just to pop in for a moment.
When questioned she said she had not looked at the care package just called a number on a card at the side of my Mothers bed.
Could have been anyone, as she gets a lot of visitors.
Pointed out that I do not live in Scotland so popping in is out of the question.
She was the unit manager, am I wrong in thinking she should have checked the care package before calling a random number.
She was very cool with me pointing out that I did not visit often, did I !
They have all my details in the care package including that I am physically disabled and live abroad.
DD is upset as her number is also in the care package.
The manager said to my Son, do you know Mrs X, as we cannot contact her family, he is angry and upset.
This should probably be in AIBU am I, to be upset at their attitude. She is self funding and has been there 9 years, so I feel she deserves better service.
Got that off my chest thanks folks I do not want to upset DD anymore than she is.

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