Insincere apologies

I recently bought a new appliance from ao.com - as a pp stated, you pick the delivery date, then you get a four-hour delivery window (mine was 7am to 11am). I got an email at 7.20 to say that my delivery would be with me between 9 & 9.30, a phone call at 9.10 to say they'd arrive in 5 minutes - and the new appliance was delivered, installed (& the old one removed) by 10 o'clock..! Very efficient and very good service.
Interestingly, the man installing it took photos of the area where it was going before he started, and at every stage of the installation - including one of it working. I said that this was a good idea, and he told me that I wouldn't believe how many people claimed that their kitchen had been damaged and wanted compensation..! The photos acted as proof that no damage had been caused - and allowed him to protect himself from such false claims

An update - or not.

I have been out all day as has DH. I checked the caller display on our phone and we have had no calls at all.

It wasn't Dobbies!

I understand the taking photographs point but, considering the whole shambles, I was offended that they wanted proof of the broken zip on a thin seat cushion (£20 ish?) on a set that cost £400.

Really surprised by JL. Currys and Argos not surprised though in their defence 24 years ago they were spot on in replacing a sewing machine I had purchased from them a few days before. It was very cheap and is still going strong (hope not spoken too soon!). I once thought best to use local businesses but have been biterly disappointed a few times. Sometimes I wonder if it depends in who is local manager of some big stores. kittylister at least with starting this topic you can see you are not alone!

Bitterly

Can I please put in a thumbs up for Talk Talk. Our router went down/broke on Tuesday evening. DH rang on Wednesday and spoke to a foreign chap, who at first was asking him to " look it up on Google???" How? Internet is non existant! Finally got through to him, and we had a new router delivered today. Fast service delivery. But, when DH checked his emails, he had been sent an advice, whilst we were still not on line, that the router was on it's way!

It was Worldstores with me. I won't bore you with the details but it was failure upon failure with goods quality, warehouse communications and payments not sorted, and after several months of it I got sick of apologies and false promises.
I wrote to "Trustpilot" who published my report and the very next day Trustpilot e mailed me to say go look at their internet page - and enjoy!
It was an abject and the sincerest ever apology, even more sincere than all the previous ones had already been ! - saying the sender was personally refunding me immediately.
Anybody can make mistakes or have mishaps, but when you get it as bad as that do try Trustpilot. It worked for me.

I've had problems with 3fatpigs selling trees. Bought 5 silver birch, 3 of which never grew. I've had an email back saying wait until May and they've ignored my second email. No phone number. Went on line to read reviews and they are mostly bad. Wish I'd looked first.

pinkjj27 I had the same problem with Currys and a washing machine. In my case it was Bosch. The men installing it ran their hands through the water going through the tray at the top and said 'see it's working' It seemed a bit strange but it was only after they left that I realised that they had been deliberately blocking the front so that I couldn't see that the drum wasn't going round.
I immediately rang and Currys just put me through to Bosch who wanted £99.99 to repair it because I hadn't bought an extended warranty. I sent 2 weeks arguing on the phone and said that I would not accept a repair until I knew what it was. It turned out to be the fan belt so it wasn't a major issue but they completely spoiled my new purchase. They are overrated anyway. They fixed it with an air of doing a great favour.
I stick to John Lewis now for appliances. I have just bought a new TV from them so am crossing my fingers.

Jaycee5
Good luck with your Tv. I have never really shopped at John Lewis, always believing it to be too expensive for me. After my experience with Argos and Currys I too went to John Lewis for a TV after mine died. I felt very anxious in the store as I know nothing about tvs and felt all shops were out to rip me off. The whole experience was different, the staff were lovely and helpful explaining all the different options and asking questions about my needs with no pushiness that is normal in Currys. The service was friendly and helpful and delivery was quick and they text me every step on the way they gave me a time slot and it was bang on. When it arrived I had a bad cold and the delivery driver said I was to unwell to lift it, so he took it into my living room unpacked it and explained fully how to install it. He went well above his duty. My Tv is wonderful and have no problems. (Touch wood) I would only ever go back To John Lewis now. But I must say this was an excellent Gransnet forum and I found it so helpful to know I wasn’t over reacting.

pinkjj27 I didn't think that they were particularly more expensive especially since they give a 5 year guarantee.
I don't think you were over-reacting. These are big purchases that you look forward to and then they spoil it and make you feel like you're being made a mug of. I am not as keen on my chair as I would be without the problems - and to top it off JD Williams now have an ad where the have the same chair and sofa (orange chair, teal sofa) as I have bought so I have put throws on them so that people don't think I copied an advert.
I ordered the TV online and remembered to go through Easy Fundraising so my charity got nearly £6 and JL had a special offer on when they gave extra.

I've resurrected this because I am hopping mad - again!

We got a refund taking us down to the lower price so, to show willing, at the start of this week I emailed photos of the broken zip.

Today, I had another appallingly written email telling me that they do not have, and cannot access, a replacement cushion and they can offer me a further discount.

I have suggested that, if they had acted when they received my email instead of waiting for photographs, they might have found one.

I have also told them that I will be telling all my family and friends what appalling customer service Notcutts give.

We're having a problem with John Lewis at the moment.
Their excuse is that the item 'may be held up at Customs'.

- a freezer from Germany?

It's brexit!

Oh no!
I may never get my new freezer - unless with join the Customs Union

we
I need a
German, of course

I just texted a really long post and lost it.....

Bottom line is I had a 6 weeks old iPhone lying in the drawer not working and 02 saying the warranty was negated.

I sent an email to the CEO on Tuesday. They phoned me on Wednesday and a courier delivered a new iPhone on the Thursday.

Never did I believe I'd get such a result.