Agree M & S has gone down the tubes ...the last things I bought there I had to send back ....having some years ago bought some really really nicely cut, well fitting things from them via the UK online site (never buy from the French site ...hopeless ! ...then was told sorry, you cannot order from the UK any longer ....ok, end of !....BUT I ordered just before that, some trousers, jumpers and dresses ...having as I said, already bought some that still fitted, just needing a refresh in my wardrober ....linen, really good ...so was looking forward to their arrival ...bear in mind, I ordered the same sizes I already had which were good fits ...dresses first, quality nothing like those I bought before, but more expensive ....far too short for a 70 year old at 5'9 ...jumpers ...good, lovely and soft... sleeves way too short ,,,hate sleeves that end before your wrist ...trousers, extra long length ...now also too short and quality not as good ...SO they all went back and that was the last time I ever ordered from them ! Just read this weekend in the financial pages that the new person in charge has said she wants M & S to do more to appeal to the young !!!!! What about loyal customers who used to rely on M & S for good quality, well cut and with a nod to fashion sometimes ......glad I am not a shareholder ! 