We're reading this thread and taking note of what you're saying which is all really helpful. As some of you have noted, moderation is tricky and we do try to always find the right balance - and we have held our hands up when we've got it wrong. We have guidelines - not many - and we think they are as clear as we can make them and we don't want to add more rules unnecessarily. Making the call on whether or not a post is deletable is not always clear cut and we do rely on our personal judgement. We don't delete every post that is reported, probably not even a tenth of that, so although it may look that way depending on what thread you're on, we're certainly not heavy-handed with the Big Red Button and do try to take everything into consideration before we do so.
When it comes to users being banned, aside from the obvious spammers, we've banned only a handful of users over the years and that's after many conversations with them and usually a bit more happening behind the scenes. We understand it's going to be impossible to keep everyone happy but hopefully this goes some way to make things clearer.