I'm not much of a Facebook user, but have got surprising results when posting questions on a company page, rather than contacting them via their website 
An innocently phrased question such as "I have x pan from this company and have been pleased with it until the lid suddenly exploded, has anyone else had this happen?"
Another good thing to say is that you have always liked x company and their products, and have indeed recommended them to others, but this occurrence has caused you to lose faith in them.
Daughter not allowed to know new baby’s name until she visits him
What has survived in your garden with minimal or no watering?


