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Exploding pan lid!

(7 Posts)
newnana Fri 21-Aug-15 14:27:45

The glass lid on my sauté pan exploded with a huge bang about 4 days ago. There was glass over the food and the cooker and some bits on the floor. The sup is telling me this is due to wear and tear on a 2 year old pan. They can't offer a refund as it is not a manufacturing fault - not sure how they know this as even though I offered to take it in or send they were not interested. I said I would contact trading standards for their opinion and enquire on social media to see if anyone has heard of this happening before. My previous cheap one from Morrisons lasted about 5 years and I threw it away as it was so scratched. The lid was fine. Wish I'd kept it now! So any views?

vampirequeen Fri 21-Aug-15 15:44:45

How long was the guarantee for?

newnana Fri 21-Aug-15 15:46:49

1 year. So out of guarantee period but it was still a shock that it could explode!

Indinana Fri 21-Aug-15 15:53:50

I really don't think that 2 years is long enough for wear and tear to be this extreme. I am actually quite appalled that glassware designed for use on the hob can deteriorate, this quickly, to the point where it is unable to withstand heat. Can you imagine if children or pets had been within range? Or if any of the exploding glass had embedded in your eyes?
I would definitely contact Trading Standards. Don't be fobbed off.

kittylester Fri 21-Aug-15 16:08:34

That's a real shock isn't it newnana? I dropped the lid of my steamer a couple of weeks ago and it shattered. I think they are made of glass that doesn't splinter now so are not so dangerous but it's still scary and 2 years isn't very long at all in the life of a pan!

What make was it? I'm in the market for some new pans and wouldn't want to buy the same make!

sunseeker Fri 21-Aug-15 16:08:41

A glass pan lid should certainly last more than 2 years. Even when something is out of guarantee it is not unreasonable to expect it to last more than a couple of years. Complain loud and long!!!

Anne58 Fri 21-Aug-15 16:16:54

I'm not much of a Facebook user, but have got surprising results when posting questions on a company page, rather than contacting them via their website wink

An innocently phrased question such as "I have x pan from this company and have been pleased with it until the lid suddenly exploded, has anyone else had this happen?"

Another good thing to say is that you have always liked x company and their products, and have indeed recommended them to others, but this occurrence has caused you to lose faith in them.