BabsAnn, I wonder if you had our agent. I gave them a full written list of all the stuff people might enquire about - age of fixtures and fittings, servicing, alterations, renewals, etc. but we still had a couple of people who had viewed actually knocking on our door saying the agent didn't have information about this that and the other, so god knows what they did with the list. On one occasion, just as we were about to make ourselves scarce, the viewers turned up, but the agent didn't. We rang and were told she was stuck at the other side of the city and would we mind doing the viewing as they couldn't spare anyone else from the office! At that point we decided to take over the viewings ourselves. I would have sacked them altogether if it would not have cost us money.