I have a friend in her nineties who lives quite near, my daughter had been trying to phone her for over an hour, just got the engaged tone and was concerned. I go round, can hear someone talking but it might be the TV, no answer to the doorbell, then I have a brainwave I will ask BT if she is on the phone.
If only it was that simple, after several rounds of an automated woman, who doesn't understand what I am trying to say, asking questions I am eventually asked if I want to check a number not my own, YES! but all is shut down for the holiday.
What awful service, it's often someone else who notices a fault on the line and for some people, especially if they don't have a mobile, having a working phone line is important. I could have called the police but I don't think my friend would have appreciated a visit just because her phone came come off the hook.
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