My OH and SIL had to take their difficult 95 year old mum to a and e on Friday with breathing difficulties. The staff were brilliant, patient, kind and caring, despite being incredibly busy, and having to deal with anxious relatives as well as very sick patients. She is now on a ward and the staff there have been lovely as well. We have had some negative experiences with the NHS in the past, mainly due to stretched resources and too few staff, but this time has been as good as it could have been under the circumstances. It would be nice to have some way of highlighting the positives.