Just to say that they're sending me a cheque for £20 as an apology and a contact address if I want to complain further, which I may well do. So it's worth contacting your energy company if they do mess you around.
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I waited in all day for British Gas to come and give my boiler its annual check-up and no one came. When I tried to phone an automated voice told me the help line was not operating as they were too busy with call-outs...
So I know how your feel! 
Not sure if anyone remembers me having a moan about waiting in all day for an N Power engineer to do a safety check on my meter who never came [I phoned them at least once to ask why no one had come]. Anyways, I've just had an email threatening me with a £150 fine because I 'haven't arranged a safety check on my meter'. Someone had been out and checked it prior to the other arranged visit but they said it hadn't reached their system so to let the second appointment stand. I've demanded a letter stating that a]my meter has been checked and b] an apology for threatening me with a fine on top of wasting a whole day waiting for an appointment that never materialised. Is it any wonder that our utility bills are so expensive when they spend time and money doing this sort of thing? I'm afraid they chose the wrong day to do this .
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