We renewed in December and I forgot to sign the cheque
so got a rejection. The letter didn't say exactly what the problem was so I had to phone the Passport Office, and was treated with perfect courtesy (in spite of my having been so stupid) and given a choice of ways to pay. Once I had got it right, the passports arrived very quickly, so three cheers from me for the passport people as they can get it right sometimes!
Anyone see the first episode of The Party?

