Not impressed

I won't touch Currys since I got my second computer from them.....ditto their pals Dixons (or have they gone?) and PC World.

I stupidly ignored any adverse comments about Currys - and guess what? I've had a delivery problem with a gas cooker. This has been compounded by trying to get through to a human on the phone because though it was bought through Currys I had to contact Hotpoint/Indesit to arrange delivery. I was eventually told what button to press and was assured that even though that button didn't relate to the issue in hand it would get me through to the right department! So not only do I have to be a mind reader I have to wait to be connected and when put through Im then told Ill be put through to someone else. To add insult to injury the recorded message goes on about the provision of excellent service. So when I was asked if I'd like to participate in a survey regarding their service I firmly pressed the appropriate button - and am eagerly awaiting the call back!!!!!

In fairness when I spoke to a human they were pleasant humans.

*in

I'm sure they are generally good but I've just phoned again, having waited in vain for someone from their 'support team' to call me, and frankly their customer service is apalling on this occasion. I certainly would think at least twice before using JL on future.

Never had a problem with John Lewis either. However, it stands to reason that no company is going to be one hundred per cent perfect.Lakeland, usually very reliable, have now and then let me down with orders, but it's going to happen isn't it? The main thing is to find a company that 9 times out of 10 perform well.

I think you have been unlucky Dragonfly1. I regularly order all kinds of things from John Lewis and have it delivered to my local Waitrose and I have never had a problem.

I have never had anything but fantastic service from JL and are our first port of call for most purchases!

I can't comment on JW but I know I would never buy from Currys again after I paid for them to fit a new washing machine. When I ran it on an empty cycle first as recommend it resulted in a claim for a new dining room carpet !

100% reliability from JL in my case - freezer, fridge and washing machine all delivered and unpacked (at different times) and the old appliances taken away for less than the council would have charged.

We had a new washing machine delivered by Curry's last week. Wonderful service, they even took notice of our instructions regarding access avoiding steps etc. They took the packaging and the old machine away as well.

Argos didn't impress with their delivery of our fridge-freezer last year. Despite being told about the steps, they were doubtful about taking away the old fridge (despite us having paid extra!) and left the new one in the middle of the kitchen still in all its wrappings.

Yes. You must be hopping mad, Dragonfly

They were cheaper than Argos, surprisingly. I'm just disappointed that they're obviously as unreliable as Currys. One order 'lost' out of two placed is a fairly lousy performance in my book.

Crumbs! This sounds very up market and expensive.

Have you tried Argos??

Always enjoyed impeccable click and collect service from JL via my local Waitrose.