There was a discussion re automatic renewal (via direct debit/standing order) of insurance policies on "You and Yours" today.
One interviewee said she discovered her mum was due to pay, via the automatic renewal system, over £1,000 for her house and contents insurance. She managed to get the same cover somewhere else for around £400.
Another interviewee found that her mum was due to pay £1,400, through Saga Insurance. Again, other quotes came in at around £400. When she posted her mum's details on the Saga site, posing as a new customer, and found that the quote was again around £400.
The Saga spokesman said that they had to attract new customers by means of "special offers". It was pointed out that Saga was catering for the 50+ market and it surely had some sort of duty to ensure that their, possibly vulnerable, customers were getting a reasonable deal. He didn't seem to grasp this point.
I came across the same thing myself with my mum's insurance and rang up the company, who actually offered the insurance at a price even lower than the year before!
Help with some diplomatic wording please
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