Another 'pleasant lady' here, whose letter from one consultant to another was left on my hospital bed whilst the doctor toddled off to look at my x-rays. Of course, I read it. The bit he hadn't read aloud covered the broken machine that shatters kidney stones, the burn on the consultant's hand as a result, and the delay waiting for another machine to be delivered. It ended with another 'compliment' praising my patience now that the waiting list had grown. I looked up to see the doctor gesticulatng and looking back at my bed, clearly annoyed about the situation. He returned to my bed and said I could go to another hospital that day, and make a complaint, if I wished.