Oh I'm so sorry, kitty, I picked you up wrongly there - I must have been missing your threads about the concerns regarding your mum's care.
Strangely enough, I've just been watching a news item about the same issues.
Very frustrating for you when all that needs to happen is contact with the powers that be....and in the meantime things are slipping for your mother.
I worked for many years in the care sector, though not with people who had dementia, and it makes me so very, very angry to hear that those who need it so much are not afforded the dignity and care they so richly deserve.