Screaming, shouting, pulling hair out!!! and that was ME... the grannie!!! I have 5 grandchildren the eldest is long left school, then there was almost a 10 year gap!!! Then I had them like buses till there were 4 of the dear little darlings. Ive looked after them all practically since birth to let 2 families keep working full time, all different shift patterns, so I can be from 6.30am till 7pm and overnights and all day when school holidays etc, and I watch them all at the same time, there is now 1 @ 7 then 2 at 9, and now 1 at 12years old. I also worked full time on a split shift pattern and then it all took its toll, did I stop looking after the grandkids..NOPE! I cut my hours to part time, as I want to try and make sure my family don’t have to struggle financially. I’ve never taken a penny, I spend on my Grandkids treats, days out when I have them and feed them (obviously) all out my own pocket. I’m not complaining, it’s just me.... maybe I’m too soft..... but the one rule I have is when they’re with me, and they play up more than is necessary.... then Im ready to let them know, I’m here to listen, to love but not to lie down to their tantrums.... and I’ve used shouting, naughty step, no games/toys etc... whatever I thought worked for them as an individual.... and my family know it’s my rules of discipline when they’re with me, in fact they fully expect me to discipline them AT THE TIME.... as they say... by the time they come home from work the last thing they want to do is chastise their children as they will have missed them, and the last thing I want to do as they are leaving my house, where we have long since forgotten the episode and hugged and apologised, is grass on them. I have even told my family that if they misbehave in my house when the parents are collecting them, you know the bit where they start to play up because mummy or daddy is there ( so they are in charge now) and want to play grannie off the parents..... it is still me and only me who disciplines them while they are still in grannies house, that way they see that gran is in charge and mum and dad support her rules. They can be quite foxy the little ones, I adore my grandkids, and I know they love me to pieces, and yes I shout and scream and sometimes they listen, and sometimes they don’t.... but we all get along and respect each other’s personalities. Your daughter I think has a bit of growing up to do in this respect, hopefully she will remember a time you shouted at her.... or maybe she will have forgotten also.