People at risk. Boiler breakdown.

Is she with British Gas. I believe they have a policy of priority to reach the elderly and those with young children. x

We are with Bg for boiler and other cover and do have priority because of our age although we do understand that in very busy times we do have to wait unless a dire emergency. They have been out to us on Christmas Day.

British Gas have always come out to us within hours.

Three days seems an awfully long time for an insurer to organise something. Makes me think they pay the contractor less on the understanding there is no rush.

My heating broke down last Friday teatime,I phoned the company with whom I have a 24hr maintenance agreement and got the old story of how busy they were and would I be in all day Saturday. Saturday morning I phoned them at 9am told them that I was 75 years old and had no heating since 6pm previous day and what was they going to do about it. 10am engineer was on the doorstep. It does pay to play the age card sometimes.

Where we live we need to have some back-up heating, so we have a woodburner and some electric radiators.
A few years ago the temperatures stayed at about -10 for over a fortnight and froze the propane pressure gauge, so no central heating or hot water.

BG came out within 45 mins this morning to DDs as her meter told her to call helpline as it wasn't letting the gas come through..she has 10 week old new baby,, lovely young girl came did a bit of something witht he meter and all was well...(apparently when it gets so cold theres a valve that can shut off the gas) not sure if this is only with pr payment meters but must say they came very quick!

The 10 week old baby would have them running to your DD's doorstep.

Thanks for all your advice. I count myself so lucky that OH can sort most things.

As we're in housing association house, they come out within hours too. Although the boiler is out of the ark!