I have watched all the programmes and felt that in the first two the landlords met their tenants at least halfway (in the end) and were very reasonable. Interesting that in the last programme both sets of landlords were (to my mind) the least reasonable and if I had seen this programme in isolation, I might have been left with a very different view of landlords in general.
What really came across to me - as a tenant myself- is the grey area of when you are expected to do minor repairs and when it is reasonable to report something - which I fully understand can be a source of worry. You worry that whatever needs repairing might not be viewed as wear and tear and you worry that depending on how costly repair might be, that your rent will go up.
I am fortunate to have a very good landlord, a very clear rental agreement and an efficient process for reporting any repairs, but time and again in this series, this sort of process was lacking in some area/s.
What also came through strongly in all of these programmes was how detached the landlords were from their tenants - geographically and also re being up to date with their living conditions - they usually had agencies /managers doing the daily stuff for them. Some wanted to rectify this and were humbled into recognising that they had perhaps not fulfilled all their responsibilities. Some then went the extra mile to enable their tenants to have a better living standard. In the last programme, I heard denial after denial, excuse after excuse from the landlords and a lack of any real compassion for tenants needs beyond some minor cosmetic repairs and sound bites that were aimed to represent themselves well.
Phew - didn't mean to rant! That obviously touched a few nerves! 