Well that's the story trumpeted in today's Guardian as justification for axing call-centre jobs.
I'd love to inflict SANDI (the Chatbot favoured by Santander) on the know-all's at British Gas.
A more supremely thick example of technology you will never, ever meet. SANDI's two stock phrases are: "I'm sorry. I do not understand the question" and "Please re-phrase the question".
And that is it. Ad Nauseam. Until I admit defeat and quit - which is the aim of Chatbots, I suppose.
Good Morning Friday 24th July 2026
What medical conditions seem more common now than when you were growing up?
Santander was the pits today !
