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Hp envy 360 convertible laptop help

(16 Posts)
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junie1 Wed 15-Jun-22 18:02:16

Hi
I have a laptop and I am finding it difficult, I usually use my iPhone or iPad.
I have looked at the hp manual which I find very confusing.
I have no idea how to do the simplest task of getting it personalised for me, for example, how to get the itv hub and bbc iPlayer app, On the laptop.
Not used a laptop for years, I think my iPhone has made it to easy for me.

I really want to use this laptop

Can anyone help please

Junie

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Humbertbear Wed 15-Jun-22 18:53:52

There must be people locally who you can pay to come and sit with you for an hour or two. Have you tried contacting HP and asking for help? Too late now, but Apple run free classes. If you have an iPhone and iPad why did you buy an HP laptop? I just use my iPad with a keyboard case.

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growstuff Wed 15-Jun-22 18:57:47

Log on to the internet.

Google "ITV hub" and follow the instructions.

Same with iplayer. Log on to the BBC homepage and in the bar at the top, it says "iplayer" - click on it and you're ready to go.

You don't need separate apps.

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Blossoming Wed 15-Jun-22 18:57:52

Is it running on Windows11? It sounds like what you need is a Windows 11 tutorial, there are many on YouTube but you’ll probably find they’re already available on your laptop if you open the programs menu.

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MerylStreep Wed 15-Jun-22 18:58:23

This might help. Never forget: YouTube is your friend.

www.youtube.com/watch?v=f5qDv3wRpyE

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junie1 Wed 15-Jun-22 18:58:30

My husband got it for me.
I think I am just annoyed with myself because I have forgotten how to use a laptop.

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junie1 Wed 15-Jun-22 18:59:05

Thanks so much

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growstuff Wed 15-Jun-22 18:59:41

Do you have an internet browser installed? If not and you don't know how to do it, I would definitely advise looking in the small ads in your local paper and paying somebody for a couple of hours to help you.

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junie1 Wed 15-Jun-22 19:00:11

Yes windows 11
Thanks for your help

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junie1 Wed 15-Jun-22 19:00:43

Yeah, thanks so much

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junie1 Wed 15-Jun-22 19:01:13

Thanks

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growstuff Wed 15-Jun-22 19:02:50

junie1

Yes windows 11
Thanks for your help

Windows is the operating system. It's possible that the browser (for the internet) isn't properly installed. Do you have Chrome?

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junie1 Wed 15-Jun-22 19:05:31

Thanks all , for your help
I now feel I am getting somewhere.
You are all fantastic
Thanks again
Junie

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junie1 Wed 15-Jun-22 19:06:26

No not chrome

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growstuff Wed 15-Jun-22 19:20:00

Can you access the internet with the laptop?

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junie1 Wed 15-Jun-22 19:26:02

Yes I can, I am now getting somewhere with it, all the people here have been very helpful.
Thanks

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