Wedding outfit disaster !

Oh poor you,but even though you where a wee bit uncomfortable with your jacket on all day I bet you looked stunning in the photographs as you say you will be able to laugh in time to come.
As for taking an emergency outfit with you,when we travelled to DSs wedding in LV I took 3 other dresses "just in case" I had a change of mind.
I would certainly get in touch with Phase Eight and report the mishap it should not have happened.

Report the dress malfunction immediately to Phase Eight. I am one of the paranoid gang, always take a spare outfit with me. (Sometimes more than 1 oops) I expect you looked stunning, and remember people cannot see inside your head, so they would have no idea how you felt until you 'fessed up'.

Thanks Glammananna! I’ve emailed Phase Eight and will see what they say. As I have totally accessorised to go with the outfit (we’ve another wedding in August I was planning to wear it to) ideally I’d like to keep the address but accept a partial refund to cover the cost of having a new zip fitted. I’ve read reviews on the website( after the event) and several people have commented on the poor zip.

Sazz After reading the reviews then I would go for a full refund and match up your accessories with another number,you can state that your whole wedding experience was ruined for you having to cope with the malfunction.There is every chance they will tell you to keep the dress and refund in full one never knows.Make sure your review is also posted on their site.

Oh what a shame, I’d definitely complain.

I’m in the spare outfit brigade. I have a standby silk dress from Pure, that doesn’t crease and weighs very little so easy to pack. It goes to all events, fortunately I’ve never had to rely on it.

Oh dear, how awful for you.
Glad you have emailed Phase Eight, and I hope the outcome will be positive.

Sazz send the link to this thread to Phase Eight as well! How disappointing for you, there is nothing worse than sweating in a marquee. (But I'm sure you looked great)

At least you didn't do an "Oprah" - I read that she rejected the Stella McCartney dress that she had made for the Royal Wedding because she "decided at the last minute that it would look white in photographs" and SM team worked overnight to make her a new one. You'd think that OW could have found another outfit to wear! When you have too much money ... !

She even posted a social media video clip going on about "Dressgate".

I would definitely try to get your money back - the chances are they'll just refund it and tell you to keep the dress - did you send a photo? No matter how good you look in the photos (which I'm sure will be wonderful) it doesn't alter the fact that this spoiled the day for you - not only were you stressed trying to sort it out at the last minute you spent the day very hot and uncomfortable. If they don't respond accordingly give them a bad review on their website. Good luck!

Thanks for your replies, I did think about maybe I should take a spare but having lost a bit of weight(not a huge amount but enough for dresses to be too big) I’d sent everything to the charity shop and there was nothing left! Lesson learned though! I’ll let you know what they say.

Sazz awful being too hot isn’t it?
I once attended a wedding a long way from home, at the hotel I changed into wedding outfit ( which was fine) but then discovered the sheer tights I was going to wear were the wrong size! I had somehow bought small instead of medium and there was no way to force them on.
My sister had a spair pair of stay up stockings with her so gave me a pair.All was well until half way through the wedding when one of the stockings started to slide gently down my leg the other one soon joining it.Had to wait behind in the church and pull both the blighters off and stuff them in my handbag.

? lemongrove.

My wedding outfit disaster - for my beautiful daughter's wedding - was because I had a terrible time choosing an outfit and in the end just settled on one and I hated it on the day. It was a lilac patterned dress and lilac jacket, cream hat and shoes......... I hate lilac - what was I thinking??. I sent the whole lot to the charity shop afterwards!!
PS. My daughter looked stunning, which was much more important, of course.

Take the dress back and complain. Personally, I would have treated the whole thing as a big joke, taken the jacket off and made the Liz Hurley jokes. Everyone would have admired you so much for carrying off the disaster with such aplomb, including the ex-wife!

At DS's wedding, as all the photographs were being taken at the church, DS & DDiL thought it would be nice to offer guests a fruit cup while they waited. So DH and I turned up at the church lugging a huge green plastic container and the makings of the fruit cup. We went to the parish rooms to make it and one of the bottles of lemonade exploded and soaked my suit. So I went through the service with my silk suit clinging to my legs and the blouse stuck to my body.

Actually nobody noticed! I was the only one feeling sticky and uncomfortable for the whole event.

Had a very apologetic email from Phase Eight offering full refund on return and a 10.00 gift card. So I’ll get a new dress for the next wedding and hopefully I can find something that will go the existing jacket/shoes/bag. Thanks for listening!

I feel for you, it must have been so uncomfortable.
At my nephew's wedding (250 miles from home), my son got into the car to go to the church and his trousers split.
I went and asked my very organised SIL if she had a sewing kit, which she did. Even better, my DB had brought a spare suit in case there was a problem with his hired morning suit so my son wore that, which luckily fit him.

Blimey, a £10 gift card isn’t much compensation for your ruined day! (In my opinion!) I’d moan a bit more if I were you!

Whenever I complain I state what I want from them. I don't wait for them to make me an offer.
I picked this up from the Martin Lewis website years ago. Most often it works.

I'm glad it's been sorted for you.

My beef is that that the quality of mass produced clothing has diminished and that whilst you might get better sizing, fabric and colours from shops that are supposed to offer decent quality, they skimp on poor workmanship, fixings and trimmings!

When I was a student many decades ago it was the done thing to make a lot of our clothes as fabric was cheap. I didn't know a girl who didn't possess a sewing machine!

Nowadays fabric is expensive and sewing your own clothing can be an expensive hobby.

So glad it's being sorted for you.
Belgravian you are so right in saying it's expensive to make your own clothes nowadays . I look at the price per metre of quality fabric and almost faint away . The patterns alone cost about £8 unless you are in some sort of club then it's cheaper .Then zips if needed at quite a few ££££s .. Hardly worth it apart from a better fit.
I've noticed on some of my dresses that the zips are cheaper quality than you would expect on a £150'+ dress.
They feel like they would break given a strong tug .

I don’t have a wedding story but a funeral mishap! We were heading 150 miles south for MIL’s funeral and my DH carefully put his suit bag in the car. It was the next morning at the hotel when he tried to get dressed that he discovered he’d brought the wrong suit and the trousers were at least 2” too small in the waist. No time to go shopping so he had to breathe in and keep his suit jacket buttoned up all morning. I’ve never seen anyone so relieved to get back into his jeans after the funeral tea.