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Itinerary changed - advice please

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nannymaureen Thu 11-Jan-24 06:48:29

We booked a holiday, arranged via local church, after being sent an itinerary. We paid deposit of 50%. After a couple of months another itinerary was sent to another traveller which is totally different and we do not like. We havent received any notification of change to itinerary, or details of flights or hotels. Can we legally demand our deposits back? Does anyone know of an advisory contact regarding holiday/travel that we can contact ?

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Juliet27 Thu 11-Jan-24 07:10:07

I’d contact the travel company or your church first in case a mistake has been made

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Knitandnatter Thu 11-Jan-24 07:14:45

A 50% deposit does seem rather excessive and I personally would have queried that initially.
As for the legal situation and lack of notification of changes to the itinary you best course of action is to contact the organisers at the church as soon as possible, the other traveller could possibly be on another trip to you.

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BlueBelle Thu 11-Jan-24 07:15:47

Why have you not been sent the new itinerary surely that’s more of your problem are you on the same holiday as the friend could there be two different holidays running parallel?
Have you spoken to the church or other travellers to see if others have this different itinerary ?
Speak to the company organising it before going ahead of yourself and looking to cancel, well I would

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