M&S have lost the plot with online orders

A similar thing happened to me. Even the 'free (unwanted) gift arrived in a separate parcel delivered at a different time. Definitely not cost effective, especially as I sent everything back because it didn't fit, despite being items of the same size I have had before.

I don’t understand them. I ordered a pot of their own brand day cream, ditto night cream, and a bottle of another brand’s shampoo. Night cream came with postman, day cream and shampoo came together by courier, all on same day. How much is that level of disorganisation costing them?

But they probably all came from different places!

I ordered two suits last week. They arrived next day in one tidy and secure package. Impressed.

Same thing happened to me. Four separate packages fir 2 bras 2 knickers. I could have waited for them to be put together.

I’m not ordering from M and S anymore as returning stuff is now such a faff.It used to be so simple but now they’ve gone paperless …and how inconsistent is that in view of their strange delivery practices?

I'm with you Atqui - I am not ordering any more clothes from M&S because I get in such a state trying to return stuff. I find it complicated and I get so frustrated

I order from them regularly, either for delivery or pick up in the local food hall, no problems.

They often send things from different places. The paperless thing is something I'm about to experience as I need to send something back.