Ok, I’m usually pretty savvy technology wise, but when I received a new battery pack and plugged it in there was an error message on it (E8) in the power rating window, so after various emails to the supplier I happened to glance at it this morning
And
I’d had it upside down! It actually shows the charge as 83!
Oh dear.
I’ve now got to compose an apologetic email.....
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and saw the lead.