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Experience with different NHS trusts

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12Michael Fri 04-Nov-16 11:26:13

Recently , something as happened as regards to my outpatient appointments, I have eye checks for glaucoma and the yearly field test , the Oxford University NHS trust , earlier this week I rang there main switchboard outpatient wise which I assume is at the JR in Oxford , as my appointment is at the Horton in Banbury.
I never got a notification letter in relation to the appointments but was told I would have to clarify this when they ring me and this happened as well with options as to the appointment.
In past they have sent a letter , which I took to the outpatients reception ,makes me wonder if NHS Oxford are cost cutting.
Yet on the other hand , I have a diabetes eye check done locally and with Northamptonshire NHS they sent a letter to clarify my appointment.
As I live close to 3 county's, live in Northants close to Oxfordshire and Bucks and NHS wise looks like Oxon are cutting back on services.
Mick

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M0nica Fri 04-Nov-16 12:04:08

I think systems vary from trust to trust. DD has regular checks following an accident and recently she got 'sanctioned' for missing an appointment she had not been informed about. She only heard about this when she was informed when she attended another appointment. She had to go to her GP for a referral back to the hospital, even though at no point had he been involved in her treatment, or had even seen her injury.

I think the problem is no system, whether telephone, post or email is foolproof. All can go astray or be ignored by the patient. NHS trusts are always trying to find more efficient ways of communicating with patients and reducing the number of no-shows.

Yes, all NHS trusts are implementing cutbacks, but this sounds more like inefficiency than a cutback.

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