Grandmna70s, yes, you would wonder if the staff hate the guests wouldn't you, but they don't seem to. There was the young concierge who looked so smart in his suit and was proud of his job and ambitious to climb the ladder.
I was very impressed by the chambermaid who had once had a lot of money and possessions herself, but had lost it all and did not seem bitter at all -so dignified!
When I was young I worked in a 5 start hotel for a couple of years. It's a strange relationship - without having anywhere near the money yourself to stay in a fancy hotel, you become inured to the riches and lifestyle of the guests and begin to regard it as normal.