I want a real human at the end of the line

At least you can shout at an automated voice ?

True Tizliz that's made me feel more positive in my response

Its the reason I bank with First Direct. A real person, not passed from pillar to post, call centre in the Uk and kindness and patience for old ladies like me !!

Voice activated instructions/ responses are the spawn of the devil.
Hope you enjoy this short video - it might make up for some of them

www.youtube.com/watch?v=sAz_UvnUeuU

Love it MawBroon especially as last week I only wanted to speak to a human about my car insurance - the website didn't answer my question. It took a...g...e...s. And it just as long for me to calm down when a human eventually responded. Where has customer care gone? Not everything is possible by voice recognition - yet!

Our nearest Cineworld cinema used to have voice
non recognition booking. I wonder why the did away with it

That was very funny MawBroon! Reminds me of trying to get my youngest DD a TV licence for halls of residence in Stirling over the phone - Stirling, S***T***I***R***L***I***N***G, No!No!No! Stirrrrling! STIR! LING! - we gave up!

Mawbroon that is a classic, I have sent it to so many of my friends since I first saw it. My Scottish/English accent would work though

? thank youMawbroon I enjoyed that but I have to say my reactions yesterday were very similar. Still the children enjoyed the park so perhaps somthing good came from my frustration.

I always say 'thanks goodness! a person!' when I get one at last.....but it probably has no effect...

I laughed 'till I cried Maw Broon, thank you for that.
I worked for BT at one time and was dealing with a customer who claimed his Call Minder was not working. It took me some time to realise that he was answering the options menu which required simple yes/no responses with aye/naw. The conversation became more and more surreal as I tried to explain that he had to say yes and no. The response from him was "aye",
sir you need to say YES
"aye ye said that afore"
Saying aye won't work sir you must say Y E S (spelt out) and N O for no
So I have to spell it out?
No but you need to say yes instead of using aye and say no instead of naw
But I dinnae do that,
Listen hen the thing disnae work. Jist gae me ma money back.

(Incidentally I was born in Govan so am bilingual ?)

I still have to sort out my mobile that vanished about 7 months ago. I just can't face the hours and hours of frustration it will cause trying to sort it out.

Oh yes I went through all that yesterday with 02!!! I was for throwing the phone out of the window!!!

This past week I have been changing our address with countless services and am near to pulling my hair out the worst was DVLA and the easiest was the Local Council Electorial Roll,trying on line was just a total waste of time my page kept timing out whilst I tried to find my relevant passwords.

I have often found that if you ignore 'press so and so button' a human will come on the line.

Esspee that made me