I find the website very slow and difficult compared with other websites. However, some time ago when I tried to order something online using a discount voucher and the site would not accept the voucher, M&S were very helpful when I complained and did apologise (and I did get the discount). The York shop has had a make-over, quite a bit of disruption while it was going on but I don't think it's an improvement. Also because there are so many different styles - Classics (which I avoid), Per Una, Autograph etc - if I want a particular item I find I need to wander round the whole shop. Why can't they have all the coats together, all the jumpers together? Why do they need to have all these different groups? What is wrong with simply having one M&S brand (St Michael, we knew where we were). Why do they stock other brands for make-up, cleaning products etc. Why didn't they stick to their own brands? Also tights - I haven't been able to buy 20 denier tights for ages and ages. Just plain tights, they seem to stock only glossy. Rant over!