Salti
1. Much faster internet. 13 years ago I only had 3.4mbps......now average 950mbps.
2. Click and collect.
3. The convenience of doing things on my mobile phone. I just got a renewal reminder by email for a relatives blue badge. I could fill out all the paperwork, take their photo and take photos of their I.D. etc and a press submit. Immediate confirmation of receipt by email. 13 years ago this would have involved physical forms, lots of bits of paper, and actual photos. It would then have to be posted.
4. Contact less payments, with an immediate confirmation to my phone.
Yes, doing things online like renewals of passes, driving licenses, payment of tax, council tax and other bills.
Paying Road Tax is a particular bonus, no need for MOT certificates, Insurance certificates and traipsing along to the Post Office or sending it away. So simple now.
I like the confirmation of bank payments by text too, I can pick up any fraud or mistakes very quickly.