A Department for Work and Pensions spokesman said: "Our thoughts are with Ms Morrall's family at this difficult time.
"We understand that people can't always attend appointments, which is why we will re-arrange alternative times.
"Assessment decisions are made with consideration of all the information provided, including supporting evidence from a GP or medical specialist.
"Anyone who disagrees with a decision can appeal."
To add further insult to the Elaine's families' grief, Jonathan Horsfall, Halton Housing Trust debt recovery manager, said: "We always follow strict procedures around arrears."
"We strive to find solutions with our customers and have intensive support workers who enable us to do so where possible.
"Our support services are on offer to those who we know are in arrears, and are always reached out to for support.
"If customers are concerned about arrears we always encourage anyone to get in touch with us as early as possible in the arrears process so we can do all we can to help."
Official responses to the family/woman who died in the cold because she couldn't afford to put her heating on before her children got home from school.
If they'd done what they said, she would still be alive.