Whatever government is in power, it isn't right that such letters should be sent out to elderly people, particularly when no details are given as to why the supposed mistake has occurred. I'm not sure, though, that I would describe it as "bullying" - I would could it incompetence.
I doubt that the government actively encourages civil servants to bully claimants but it could be argued that certain policies may well set the scene for a somewhat adversarial relationship between job centre staff and claimants:
Guardian March 2013
"Fresh written proof has been leaked showing that jobcentre staff are being set targets to sanction benefit claimants, and warned they will face disciplinary action if they do not meet the targets."
Following the bad publicity, I don't know whether this policy was abandoned but, even if it was, it would have already set the tone of the relationship between staff and claimants.
do you still buy BBC radio times?








