"Gosh, yes, that makes benefit fraud hardly worth bothering about, doesn't it?"
Would you call this comment by Ana sarcastic, Aka? It was aimed at me, but I do not care. I can take it.
Why do you assume that people who cannot fill forms in are doing it deliberately to defraud the system, which is what you are implying even whilst trying to deny it?
I had a fifty+ page form to fill in to decide whether we could get my husband's disability living allowance. We ended up getting someone from Ageuk, a retired lawyer, to help us get what we were entitled to because we were not sure, and we both have degrees. Filling in forms to get benefit is not like filling in forms to get a job. And I have helped people do that too, as a teacher of special needs in adult education at one time. I would hate to do it now.
I have been hounded by HMRC to get tax I did not owe. I would suggest you look at employment statistics to see how many jobs there are available, and how the government twists the statistics, but I know you would not, just as you will not watch the programmes about people being turned out of their family homes, because they might not confirm your prejudices.