I wonder if I might just add my own personal view on 'communication' which is what this is all about. I understand the difficulties, because our son does not talk, and only understands about 80% of what is said to him. He has difficulty telling us what the trouble is, if he is upset, angry, or ill, so we, and those around him have to work hard to find the cause and put things right. This must be the same for those people who come into this country and do not speak our language.
And yes, I do hope the family will have a better life here, despite the tragedy, and that they will receive all the help available. On the whole I believe we are a charitable nation, and I am glad I live here and have the freedom to express my views.