Boadicea
I am currently in a battle with HMRC:
I did my online self assessment and on Jan 30th made the payment to the account they told me to.
Ever since then I have been getting letters telling me I haven't paid and adding interest, but also saying if I had paid I could ignore the letter, which I did initially but as it had been going on for months I sent them a screenshot of my bank payment receipt (the money had gone out of my account on Jan 31st)
Then I got a threatening letter from a debt collection agency - at the same time as two identical letters from HMRC stating that they had received my payment of £XXX on Jan 31st from (last 4 digits of my bank account) and if I wanted it to be allocated to the correct department (not the one they told me to pay it into???) to give them the following information:
The amount (which they had just quoted), the account it was paid to and from (which they had just quoted), the date and reference number (which they had just quoted)!
So I phoned the HMRC (took about 20 minutes to get through) and actually got through to a sympathetic person who took the details and said he will make sure it is sorted for me.
We'll see!
Oh my God! how annoying.
I've got to do one and reading your post will make me take great care in ensuring that I keep detailed records of everything.
