Gransnet forums

Legal, pensions and money

Page 2 of 2 | First | Previous | Next | Last
| Flip | Customise |

Credit Card Protection or Not?

(32 Posts)
Add comment | Report
Daisymae Tue 30-Jul-19 18:54:00

NanaandGrampy, no its not good enough. Have used them before and you would think that you would get a certain level of protection going through a company. The property had grotty grout, mildew on the shower curtains and a lot more. Plus the lovely builders next door, making access difficult, plus of course the noise. After day 3 we wondered why we were putting up with it when we had a quiet, clean house to go back to! It was NOT cheap.

Add comment | Report
NanaandGrampy Tue 30-Jul-19 18:46:32

Not good enough by a million miles , is it Daisymae . Id take to social media- Twitter, Instagram, FaceBook, perhaps Trip Advisor. They will not like negative feedback one bit and may be more inclined to settle .

Add comment | Report
Daisymae Tue 30-Jul-19 15:41:48

Just to clarify - I did claim a chargeback (first time ever) though the credit card company. They don't make it easy, they send a form through the post which I completed and returned with photographic evidence to support. They contacted the holiday company and it seems that the link is broken as the booking is made via a company but the contract is with the customer and the owner. So no cover or chargeback. I booked through the company as I assumed that they would inspect the cottages and ensure that they were of a reasonable standard. They told me they rely on the cleaners to point out any faults!!

Add comment | Report
glammanana Tue 30-Jul-19 14:07:44

I was also under the impression that if you paid more than £100 by credit card that you where covered for any claims,obviously not.

Add comment | Report
RosieLeah Tue 30-Jul-19 14:05:37

I would have thought that if you buy something with a credit card and the goods are not as expected, it is not the fault of the card company. Your complaint is with whoever sold you the holiday.

Add comment | Report
Charleygirl5 Tue 30-Jul-19 14:04:09

That is more than disappointing for you. I was under the impression (false) that if one spent £100 using a credit card one was covered. Why not ring the credit card company?

Add comment | Report
Daisymae Tue 30-Jul-19 13:50:03

I always had assumed that you had a certain amount of protection when you paid using your credit card. However I have recently learnt that this does not always hold. I paid for a week in a holiday cottage using a card, using a reputable holiday cottage company. The cottage was not as expected and a huge amount of building work was going on next door. I complained straight way, sent a written complaint when we returned early. The firm refunded £200 which they obtained from the owner. I did not feel that this was sufficient and so complained to the card company. However in small print the holiday letting company say that the contract is with the owner, not them so we have found that we have no redress apart from going to the small claims court. This is very disappointing as I have read so many times that you have some protection if you book with a credit card. Of course not when you need to make a claim!

Page 2 of 2 | First | Previous | Next | Last
| Flip | Customise |