We have also experienced the best and worst of NHS.
My husband had a severe stroke 7 weeks ago and is still in hospital.
The ambulance service was dreadful. One and a quarter hours to get to us and then another 45 minutes to get to hospital with everything flashing because it went all down the country lanes due to a new Sat Nav system.
Once there the service was great. Into brain scan immediately and told results and straight on to Stroke Ward. 3 weeks spent in there varied but they saved his life. What I didn’t like was never finding a Doctor or Sister to speak to and going home every day not having a clue what was going on. It was not short staffed, there were so many staff that you could hardly get past them sometimes.
He has had 4 weeks so far in a Stroke Rehab Unit straight from the hospital. Modern, light, and better parking. Staff are mostly great and have time for everyone. Physio, speech therapy and OT all work hard to help patients recover.
My main concerns are quite a lot of staff have very poor English to the point of it being really embarrassing for them and us having to ask them to repeat themselves. I understood that a few years ago it was decided that all medical staff had to pass tests to prove they could speak, understand and read and write English properly but this seems not to be the case now. It is essential that staff can try to understand what stroke victims are trying to say but many could not.
The other sad thing about our experience is the loss/theft of a beautiful gold necklace which was his Dad’s. He never takes it off but we believe it was removed the night he was rushed in for brain scan but not returned to us. I have made countless calls to the hospital and still have my fingers crossed it will turn up. An expensive bottle of Men’s cologne also went missing on the ward but I am not that bothered though they say it was not handed in.