Sorry you are having problems ferry23. After speaking to friends, I started to use Pharmacy2u a couple of years ago and have had no problem at all, although I only have a single item. It’s so much easier as my Surgery and pharmacy are miles away. P2u do ‘remind’ me to re-order too early, but I just ignore it until I’m down to the last week of meds. I now order online from the surgery, although they still permit repeat prescriptions by phone.
A friend on multiple meds requested a review with her GP to bring them all into line, time wise, and found that helped with re-ordering/delivery.