GP surgeries

Can I first say my GP's practice has always been great I've never had aproblem seeing a doctor in the 57 years I've been a patient Now theres a change of management .
I have had an ongoing gynae issue for a few months .I've called for an appointment and had telephone consultations 3 times now .I want to SEE a doctor its an issue that needs someone to actually LOOK at it .
The gp to be fair has been very nice...on the phone and the last time I spoke to her she told me to call and make an appointment to see her.
I have just called and after being grilled by the receptionsist and spoken to like a clueless idiot I've been booked in.

FOR ANOTHER TELEPHONE APPOINTMENT.

I've heard others complain about this system which has escalated since covid and I understand that but surely if you speak to a doctor 3 times and she agrees she needs to see you in person thats what should happen!
I am so angry that a receptionist with no medical training can tell me when I should get my feet over the door of the surgery ,Now I'm waiting for the doctor to call back AGAIN.
Am I unreasonable or is this actually progress and I cant see it through the mist of pain?